Japan Emergency Phone Numbers – How to Call for Help in Japan

{IMPORTANT: Japan Emergency Guide}

Here are the Phone Numbers to call for Fire, Police and Ambulance in case of an Emergency in Japan. Also drug help, poisons and emergency rooms. Plus Consular contacts: where to call if you need your country's help. Don’t hesitate to print this useful guide and post on your refrigerator or other high traffic area. Also note that Ambulance Services are free of charge in Japan so please use it if you need.

English language may not be available on any of these emergency and helpline telephone numbers. Therefore, please be prepared to speak some Japanese language to describe your situation. We have provided some emergency phrases in Japanese below for your reference. All phone numbers can be called free of charge from any telephone including fixed landline, public telephone or mobile cellular phone. You should be able to describe your location (address) in Japanese or find someone who can.


Numbers for police, ambulance, fire and rescue services: who to call and what to say in an emergency...

Emergency Numbers in Japan

There is no guarantee that any English will be spoken on any of these emergency and helpline telephone numbers. All numbers can be called free from fixed landline, public telephone or mobile cellular phone. You should be able to describe your location (address) in Japanese or find someone who can.

Ambulance / Fire

Tel: 119


Tel: 110

Coast Guard (Sea Rescue)

Tel: 118

Tokyo English-speaking Police

Tel: 03 3501 0110 (weekdays 08:30-17:15)

Tokyo Emergency First Aid Association

Tel: 03 5276 0995

Drug Overdose and Poison(Yokota USA Air Base)

Tel: 0425 52 2511 Ext 57740

In the event of an emergency:

  • Dial 119
  • In the event of a fire, say "Kaji Desu"
  • If an ambulance is required, say "Kyuu-Kyuu Desu"
  • Do not hang up until the dispatcher understands the address and telephone number
  • Send someone outside to meet the emergency services vehicle if required

If the patient has a preference for a certain hospital they should tell the ambulance team who, if possible, will take them there.

The Tokyo Metropolitan Medical Institution Information Service provides an emergency translation service over the telephone.

  • Tel: 03 5285 8185

Japan Help Line is a charity providing 24-hour worldwide emergency assistance and general advice. It has English-speaking volunteer operators.

  • Tel: 05 7000 0911


Crisis & Helplines:

Alcoholics Anonymous                         03 3971 1471

AIDS Hotline (24/7)                               0120 46 1995

Akebonokai (Breast Cancer Support)   03 3792 1204

Cancer Support Community    03 6809 1825

Childbirth Education Center       03 3414 7458

Children’s Rights Council          03 5317 0357

English Telephone Directory     104

Japan Help Line (24/7)              0570 000 911

Japan ASL Signers Society       03 3264 8977

Japanese Mothers For Foreign Students       03 3293 1233 (Japanese)

La Leche League (Breastfeeding Support)     03 3394 4359

Narcotics Anonymous                                     080 5684 3821

OCCUR Helpline (Gay & Lesbian Support)    03 3383 5556

Overeaters Anonymous                                   03 5605 9425

Sexaholics Anonymous                                saintokyo@yahoo.com

SIDS Family Association          

Tokyo English Life Line (TELL – psychiatry) 03 5774 0992 (09:00-23:00)

Tokyo Pregnancy Group               


Embassy Support:

American Citizen After Hours Emergency (24/7)  03 3224 5000

Australian Citizen Emergency Centre (24/7)         03 5232 4101

Free Medical Translator Services:

  1. AMDA International Medical Information Center 03 5285 8088 (weekdays 09:00-17:00)
  2. Tokyo Metropolitan Government Emergency Translation Services 03 5285 8185 (weekdays 17:00-20:00 & weekends 09:00-20:00)


Selected Hospitals with Emergency Rooms:

1) Japanese Red Cross Medical Center

4-1-22 Hiroo, Shibuya-ku           03 3400 1311

2) Keio University Hospital

35 Shinanomachi, Shinjuku-ku   03 3353 1211

3) Narita City Red Cross Hospital

90-1 Iida-cho, Narita City, Chiba Prefecture  0476 22 2311

4) Sanno Hospital

8-10-16 Akasaka, Minato-ku      03 3402 2187

5) Seibo Byoin International Catholic Hospital

2-5-1 Nakaochiai, Shinjuku-ku             03 3951 1111

6) St. Luke’s International Hospital

9-1 Akashi-cho, Chuo-ku                    03 3541 5151

7) Tokai Univesity Tokyo Hospital

1-2-5 Yoyogi, Shibuya-ku                    03 3370 2321

8) Tokyo Adventist Hospital

3-17-3 Amanuma, Suginami-ku           03 3392 6151

9) Tokyo British Clinic

Daikanyama Y Building 2F, 2-13-7 Ebisu-Nishi, Shibuya-ku 03 5458 6099

10) Tokyo Medical and Surgical Clinic

Shiba Koen Building 2F, 3-4-30 Shiba-Koen, Minato-ku     03 3436 3028

11) Tokyo Metropolitan Hiroo Hospital

2-34-10 Ebisu, Shibuya-ku                  03 3444 1181


Pharmacies & Chemists

There are many pharmacies and chemists located around Tokyo. Most of them are open from early morning (09:00) until late evening (21:00). Most hospitals have pharmacies available 24 hours for prescriptions and there is one other pharmacy that is open 24 hours:

Jounan Pharmacy

3-14-3 Azabu-Juban, Minato-ku           03 3451 8400

Yacs Drugstore

129-3 Iida, Narita City, Chiba Prefecture       0476 27 0832


Tokyo Police Station Locations

Tokyo Fire Department Locations and Contact Information


Earthquake Information:

Tokyo International Communication Committee 

USA Embassy earthquake information


Japanese Emergency Words & Terminology

My address Is:                     

Watashi no jusho wa _________desu.

Next to:                                


My telephone number is:    

Watashi no denwa bango wa_______desu.

My name is:                         

Watashi no namae wa ___________desu.


Shukketsu Desu

Broken bone:                       

Kossetsu Desu


Hidoi Yakedo Desu

Chest Pains:                           

Mune Ga Taihen Kurushii Desu


Keiren Desu

Difficulty Breathing:           

Kokyuu Konnan Desu

High Fever:                           

Kou Netsu Desu


Kega Desu


Dokubutsu Desu

Poison Gas:                           

Doku Gasu Desu


Byouki Desu


Ki Fumei Desu


  1. zero
  2. ichi
  3. ni
  4. san
  5. shi / yon
  6. go
  7. roku
  8. shichi
  9. hachi
  10. kyu
  11. ju


What to stockpile for emergencies in Japan

Japan is a relatively active area because of the tectonic plates crossing each other near and in the country. We all remember the 2011 Tohoku earthquake with a massive magnitude 9.0, where a tsunami destroyed everything in its path near the coast and made Fukushima a wasteland because of the nuclear plant. If we look even more recently, Japan has been struck by minor secondary earthquakes quite rapidly and they are expecting a large one to occur soon. Therefore it is important to be prepared at all times for any kind of disaster happening including a large typhoon.

We have created a list of basic important items for One (1) person, which you should have in possession in case of such emergencies, to at least have a greater chance to survive for an extended period; as much as 3 days when struck beneath Tokyo. To follow suit on how much you actually need, just multiply it by the amount of people you are living with.

  • The most important is to have clean drinking water, for 3 days it means that you need to have at least 6 litres (2l bottle x3) prepared, as we need at least 2 litres of intake a day.
  • You will also need a portable stove with gas cartridges (6).
  • Household medicines, 1 pack of 2-3 kinds. (don’t forget bandages!)
  • An emergency toilet is important as well (3 a day), however only 20% of the Japanese households stockpile these.
  • A flashlight with batteries, remember no flashlight will hold out without extra batteries.
  • Handwinded radio, to keep up to date with emergency broadcasts and rescue operations.



Should preserve


In preparation during emergency


  • Staple foods: Pre-washed or pre-cooked rice
  • dried noodles
  • Canned fish/veggies
  • Canned fruit
  • Ready-made food(retort)
  • Vegetable juice
  • Beverages (500ml)
  • Dried foods (cheese, jerkies)
  • Candies
  • Supplements
  • Condiments

5 kilograms



1 pack (3 sachets)

2 cans

1 can

3 packs

3 bottles

3 bottles

2 bottles

1 pack


1 sort

1 bag

1 type




< Quick cooking is wanted.

< Can eat it without heating

< missing vitamins/minerals

< doesn’t require heating



Basic needs

  • Plastic bags or trash bags
  • Plastic wrap
  • Tissues
  • Toiletpaper
  • Wet tissues (hygene)
  • Contacts if needed
  • Handwarmers in case of cold periods
  • Lighter

30 bags


1 box

1 box

3 rolls

1 pack

1 month


3 pieces

1 piece

  • Emergency Cellphone with extra batteries.

< Cover plates = no washing

  • Latex gloves
    • Have clean hands without washing.


  • Pantyliners

2 packs

< Use those you’re used to.


  • Powdered milk



  • Baby food
  • Baby wipes
  • Diapers

10 stick typesx2 (if allergies)


1 weeks’ worth

1 pack

1 pack (70 pices)

< During disasters possibly unavailable in store. Use as normal.

Older people

  • Soft foods
  • Household medicines (prescribed)
  • Hearing aid batteries
  • False teeth detergents

1 weeks’ worth

1 sheet


6 pieces

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04 Jul 2018